Inn Style has partnered with XCover to provide your guests with simple, stress-free Booking Protection. With XCover’s Booking Protection, your guests can confidently cancel their booking and receive a refund via your Inn Style Property Management Software.
So how does having XCover on your property management software benefit you and your guests?
Benefits for you
Offering XCover booking protection on your property management software is like having a safety net for customers, and it shows that your business cares about more than just making a sale. When customers see that your business is willing to go the extra mile to ensure their well-being, it builds a foundation of trust. It’s like saying, “We’ve got your back.”
This kind of commitment to guest satisfaction creates a positive feedback loop. Guests are more likely to choose a property which offers booking protection because it minimises the risks associated with their reservation. This enhances their overall satisfaction and loyalty to your business.
The ability to resell the room presents an opportunity to optimise occupancy and revenue. When a room becomes available due to a cancellation, having the flexibility to resell a room on your property management software means maximising your property’s earning potential.
In essence, this approach is a strategic business move. It’s a win-win situation where the property maintains financial stability and, at the same time, has the chance to enhance its revenue by quickly filling canceled rooms via your Inn Style property management software. This is especially valuable in dynamic and competitive hospitality markets where every reservation counts.
Benefits for your guest
Life is full of uncertainties, and when it comes to making plans, unexpected changes can be incredibly stressful. Whether it’s a family emergency, or unforeseen circumstances that disrupt carefully laid-out plans, dealing with these situations can be overwhelming.
When offering XCover Booking protection services via your Inn Style Property Management Software to your guests, this acts as a buffer against this stress. They are designed to simplify and streamline the process of handling disruptions. Without booking protection, this could mean that the guest may have to navigate complex cancellation policies and deal with financial losses.
Booking protection steps in to alleviate these burdens. It provides a structured and clear framework for handling unexpected changes. Knowing that there’s a dedicated service with XCover to help navigate these challenges makes the entire experience less daunting for the guest.
Allowing guests to have direct access to their booking protection policies through their XCover Accounts is a customer-centric approach that empowers and streamlines their experience. This feature enhances transparency and puts control in the hands of the guests, fostering a sense of trust and convenience plus taking this off your hands!
The ability to modify or cancel the booking protection policies from their accounts reflects a commitment to flexibility from your business. It acknowledges that circumstances can change, and guests may need to adjust their plans. By providing a user-friendly platform for such adjustments, the property demonstrates a customer-first mindset, further enhancing the overall guest experience.
With XCover there is an instant payout of approved refund requests and 24/7 claims submission. Guests get their refund back within 3 business days and the entire process is handled by XCover. With everything being handled by XCover.
Booking Protection FAQs
How much does it cost me to offer Booking Protection on my Inn Style Property Management Software?
We are offering this feature to you for FREE! The only ‘cost’ is the small transaction fee for the premium as paid by the guest which is all handled via Stripe at the time of purchase.
How do guests know what they are covered and not covered for?
This link explains the key information you need to know about what guests are covered for with Booking Protection.
Can I resell the room that has been cancelled again?
Yes, this is one of the benefits of using Booking Protection, as you get to keep the accommodation revenue (as it is protected) and you get to sell the accommodation again.
For more FAQs and details access the help guide here
Please note that this feature works for direct online reservations via your Inn Style property management software on your website. This feature will not work on your OTA channels. These OTA channels include Booking.com or Expedia.
Are you interested in using the Inn Style Property Management Software but you aren’t an Inn Style customer?
One of our amazing Inn Style team members will be happy to get you onboard! You can click here or email us at sales@innstyle.co.uk and we will get in touch.
If you are a current Inn Style customer and unsure how to use this feature, please contact our support team on either the in-app chat or on team@innstyle.co.uk