FEATURE
CONTACTLESS CHECK IN / CHECK OUT
Save you and your guests time on arrival by enabling them to check in online prior to arrive at your property.
Once the Guest has checked out you will receive a notification to say the guest has checked out online.
BENEFITS OF CONTACTLESS CHECK IN / CHECK OUT
Contactless check-in and check-out provide a seamless experience for both guests and accommodation owners, improving efficiency, security, and guest satisfaction.
Guests can check in and out at their own pace without waiting at reception, making their arrival and departure smoother—especially after long journeys or during early/late hours.
After the COVID-19 pandemic, this feature helps in minimising physical contact reduces the risk of germ transmission.
Guests can access your accommodation outside standard operating hours using mobile keys or secure access codes, eliminating the stress of coordinating arrival times.
With pre-arrival registration and digital payments, guests can simply arrive and access their room, improving their overall stay experience.
Guests who prefer minimal interaction with staff can enjoy a more independent experience, with digital communication channels still available for support.
HOW CONTACTLESS CHECK IN / CHECK OUT WORKS
Go to Account > Guest Experience. Here you will see a box called Guest Login (this is enabled by default) underneath this box you will now see another box called Contactless Check in. Tick this to switch contactless check in on. If you also wish to collect a card for extras at the time of check in you will need to enable the Capture Payment Card box too. NB You cannot use Contactless checkin if Guest login is disabled.
If you have specific Arrival instructions such as key codes to give your guests on arrival you can add this specific information in the Accommodation section. Simply edit the room and scroll down, you will then see this box. Please note: You will only see this box if Contactless check in is enabled in Guest Experience
Once contactless check in is enabled we will by default send an email at 9am on the day of arrival to your guest – this is fully customisable.
Once the guest logs into the Manage Reservation area on the day of check in they will be presented with a Contactless check in screen.
They will then need to complete all Guest names and complete their address details including email address and telephone number if these aren’t already stored. We will ask for a card number to store against the reservation, if you have ticked the Capture Payment Card box in Account > Guest Experience.
Any Booking questions you ask on the current Registration form will also be displayed within the online check in process. Once all the fields are completed, we allow them to press a check in button.
They will receive a pop up message to say they have successfully checked in. They will then be shown any specific arrival instructions you have added within your accommodation section.
Once a guest has completed the online check in form then we will populate your Notifications area on the dashboard with a message confirming the guest has virtually checked in. We also populate your arriving today with a virtually checked in message.
To enable contactless checkout go to Account > Guest Experience you will then see a box on the lefthand side which says Guest Login. NB You cannot use Contactless checkout if Guest login is disabled
Once this is enabled your guests will automatically get our standard email at 6am on the day of departure.
Once the Guest opens the online check in link they will be ask to pay their outstanding amount before continuing to check out. Once the Guest has checked out you will receive a notification to say the guest has checked out online.
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