Customised Emails

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We can help you have better conversations.

Are you making the most of every touchpoint you have with your guests? 

Through every step of the booking process – from your ‘thank you’ and booking confirmation to your post-stay emails – you have the opportunity to optimise this content to best promote your accommodation.

Customising the content in these emails provide the opportunity for you to have better conversations with your users. Not only can you address them by their first and last name, you can include reservation details and other important information about the guests upcoming stay.

The potential of customising your emails.

Here are some of our favorite real-world examples to reference, when thinking of how powerful this feature can be when used right.

Do you have a restaurant at your property that you would like to encourage your guests to make use of? You can customize your booking confirmation emails to include a link to the software you make use of for online reservations – or simply, more information on how to secure their table with you in advance. 

Are you trying to increase your returning guest count? Consider offering an exclusive discount or add on for their next stay with you. This is a great way of thanking your guests for choosing you while giving them great incentives to book a return trip when considering where to go for their next holiday. 

How to customise your emails on your PMS:

  1. Go to the Accounts tab on your Inn Style PMS
  2. On the left-hand side, find Customised Emails in the Account options provided 
  3. Select New Customised Email to begin creating your first template. 

We’ve got a full resource pack for you.

To fully understand the personalisation elements available to use in your emails, we have a number of resources you can refer to as you set these up. Have a look at the full set up article here.

Templates that half the work.

We can appreciate that, while this feature is useful, not everyone will have an idea of how to put these emails together. You have access to a number of pre-populated templates you can choose from. These have been designed by Inn Style to help you get the ball rolling.

We encourage you to take full advantage of the tools available to you. It’s now easier than ever to make an impact with every touchpoint of communication you have with your guests through personalised content through your PMS. 

Should you need help at any step of the way, please get in touch with our Support team and we’ll be happy to assist. 

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