Camping is one of the best ways to connect with nature, unwind from the hustle and bustle of daily life, and create lasting memories with family and friends. Inn Style’s Campsite Booking System is designed to streamline your guests camping plans and make the management of your bookings and admin hassle free!

Lets take a look at some key features to Look for in a Campsite Booking System

Selecting the right booking system for your campsite can greatly enhance the efficiency of your operations and improve the overall guest experience. Here are some key features to consider when choosing a campsite booking system:

User-Friendly Interface

For Guests:

• Simple Navigation: A clear, intuitive layout that allows guests to easily browse available pitches and make reservations. Inn Style has created a “Book more” button allowing guests to add multiple pitches to their reservation with ease.
• Mobile Compatibility: A responsive design that works seamlessly on smartphones and tablets. This is great because guests can book where ever and when ever!

For Staff:

• Ease of Use: An interface that staff can quickly learn and use without extensive training. When you join Inn Style, we will provide free of charge training during your onboarding process. Our friendly support team will be there to guide you when you face any challenges.
• Dashboard Overview: A comprehensive dashboard that provides a clear overview of bookings, availability, and other essential information. Our dashboard will indicate both direct bookings made via your website and those coming from your OTA channels – making Inn Style Campsite Booking System your main hub.

Real-Time Availability Updates

• Instant Updates: The system should provide real-time updates on pitch availability to prevent double bookings.
• Calendar Integration: A visual calendar that shows current and future bookings, making it easy to manage reservations at a glance.

Integrated Payment Processing

• Secure Transactions: Integration with trusted payment gateways like Stripe on your Inn Style Campsite Booking System to ensure secure and reliable transactions.
• Multiple Payment Options: Support for various payment methods, including credit/debit cards and online payment services. Do you collect your balance payment on arrival? Not a problem, you are able to record this payment within the reservation so that the account balances.

Personalised Guest Experience

• Guest Profiles: The ability to store guest information, such as preferences and special requests, to personalise their experience. By pulling our reservation report, it will show you all of your guests requests, preference in room (if they have one) and so much more!
• Automated Communication: Personalised emails and messages for booking confirmations, reminders, and special offers. With Inn Style’s Campsite Booking System you are able to customise the messaging that goes out to your guests, whether you would like to add special directions or instructions or if you want to add in any ‘to-dos’ in your area.

Seamless Communication

• Automated Messages: Automated booking confirmations, reminders, and follow-up messages to keep guests informed. These emails will go out automatically and you have the option with Inn Style to set how far in advance you want certain emails to go out – taking the admin off your plate!
• Notifications: Alerts and notifications for staff to keep them informed of new bookings, cancellations, or special requests.

Channel Management

• Channel Integration: The ability to manage reservations from multiple channels, such as online travel agencies (OTAs) and camping directories, in one place like Pitchup, Hipcamp.
• Two-Way Syncing: Real-time synchronisation with external booking platforms to avoid double bookings and ensure consistent availability.
• Commission-Free Bookings: Options to manage bookings directly through your website without incurring additional commission fees.

Scalability and Customisation

• Customisable Features: The ability to customise the system to meet your specific needs, such as adding custom fields or modifying booking rules.
• Scalable Solutions: A system that can grow with your business, accommodating more pitches, amenities, or locations as needed. Need to add more pitches to your account? Get in touch with our support team who will assist in getting those additional pitches added and bookable!
• Third-Party Integrations: Compatibility with other tools and systems you use, such a customer relationship management (CRM) system like Hubspot or ActiveCampaign. Both of these CRM systems you are able to integrate with your Inn Style system.

Some useful features Inn Style offers on your Campsite Booking System:

What3Words

Put your campsite on the map (literally) and say goodbye to phone calls from lost guests as Inn Style’s Campsite Booking System offers a What3Words feature which provides your exact location to within three square metres. 

Your precise location which you can choose in the property management section of Inn Style’s Campsite Booking System, will provide your guests with a string of three words which they can open with any map/directions app and navigate directly to your property. For example, Inn Style’s Suffolk office is located at ///movies.dignitary.dancer.

You can utilise the integration further by providing the exact location of their pitch and even the location of the firewood, all of which will be shared with the guest via automated emails after booking.

Wait Lists

Never miss a potential booking at your Camp, Glamp or Caravan Site again with Inn Style’s Campsite Booking System Wait List feature. If you’re fully booked, guests can simply opt to join a waiting list for the dates they have selected, capturing booking intent and future business for you. 

Once you have activated the Waiting List feature through the Inn Style Camping Booking System, your guests will see an option to join a waiting list on the embedded calendar during the booking journey on your website. If your guest clicks to join the Waiting List, a form will be returned for them to fill out their contact information.

Once a guest has been added to your Waiting List, you will be notified in the notifications area of the Inn Style property management system, and you will be able to see all guests who are on the Waiting List.

If their enquiry becomes available for more than 30 minutes (we have a time delay of 30 minutes in case you are moving guests between pitches), then we will trigger an email to the guests who are on the Waiting List, notifying them that this has now become available for the dates of their stay, working on a first-come, first-serve basis. 

The email will take the guest directly to the booking journey, making it a frictionless booking process.

Optional Extras

Easily allow guests to book extras with their stay on your website on your Inn Style Campsite Booking System, giving them the ability to add these to their cart as they book their stay. Creating the opportunity for your guests to book extras with their stay is an excellent upsell opportunity for your Campsite. Whether it’s firewood, food or awning hire, extras are easy to add, making it simple to change things up with every booking.

You can also use this feature for compulsory extras the guest needs to be aware of, like facilities fees or cleaning fees, at your campsite via your Inn Style campsite booking system.

Any Questions on the Inn Style’s Campsite Booking System?

If you are not yet an Inn Style customer and you would like some more information or would like to chat with one of our sales team members click here.

If you have any further questions, please do reach out to us via the chat facility within Inn Style or email team@innstyle.co.uk.