Insights that make a difference.
Most of you will know David. He’s been part of the Inn Style team for many years, but his connection to the accommodation industry started long before that. Having owned and operated his own accommodation business, he understands first-hand what goes into running a successful hospitality business and the many moving parts that come with it.
Over the years, he’s also had a front-row seat to the evolution of Inn Style, building an exceptional understanding of the platform, its features and how to get the most out of it. It’s this combination of hands-on industry experience, in-depth product knowledge and years of working alongside our clients that makes David such a valuable part of the team.
In this edition, he’s sharing a simple but important reminder about checking your Inn Style notifications, including why that little clock icon deserves more attention than it often gets.
A small tip that could save you time, help you pick up anything that needs your attention and keep things running smoothly.
Our lovely marketing team has asked me for a couple of tips this month, as most of you know I’ve been around Inn Style for a while now! (some may say TOOOOO long!) but I am proud of how this product continues to grow, but sometimes we take things for granted and a recent support request surprised me. So I want to ask you this question, when was the last time you looked at the notifications button (clock icon) on the dashboard?
If there is a number (like 73) or worse 99+ it means you may NEVER have looked?
NOTIFICATIONS – EXPLAINED
This is where we can tell you about things that have happened whilst you have been away/logged out.
We helpfully colour code them for ‘importance’!, so it could be that it’s just routine information.
A PAYMENT HAS BEEN TAKEN
A NEW RESERVATION HAS BEEN MADE
A GUEST HAS ADDED NOTES TO THEIR RESERVATION
SOMEONE HAS JOINED THE WAITLIST
(and lots more besides!)
Or it could be something IMPORTANT OR CRITICAL and needs your attention. 👀
For example, we now know if emails have not been sent correctly, so you may see something like this below – email has not been delivered…(probably a mistyped address?).
But you may see something like this (if using iCals for 3rd party channels):
It means we are unable to import an iCal booking into your dashboard, if you see this please let us know so we can investigate further for you.
So please keep in mind to check your NOTIFICATIONS! It ‘could’ be IMPORTANT!
Hope you have found this helpful?
David
PS. – Recently one of our Inn Style properties who use the BOOKING PROTECTION option was able to keep £1,400 in a cancelled booking and resell the room again! There is no cost to yourselves for activating this – just head to EXTENSIONS to make sure this feature is activated!
Already using Inn Style? Ask our support team how to get more from your system.
New to Inn Style? Let’s make running your accommodation business a little easier.