Coed-Y-Glyn Log Cabins

“The team immediately made me feel like a valued customer and not part of a huge corporate business.”

This Inn Style review, we talk to Tommy at Coed-Y-Glyn Log Cabins about his experience with Inn Style since first joining in 2016, why he decided to move away from Little Hotelier and the features that have made managing his accommodation business easier.

Coed-Y-Glyn Log Cabins is an independent, family-run accommodation business set in the beautiful Dee Valley, on the banks of the River Dee in Glyndyfrdwy, near Llangollen. Offering a selection of log cabins for couples, families and groups, guests can enjoy a peaceful riverside setting, private hot tubs and a range of activities nearby, from archery and canoeing to white-water rafting. The lodges also offer access to holistic therapies, making it a great destination for both adventure and relaxation.

What made you join Inn Style

I first heard about Inn Style at the B&B Expo back in 2016 and signed up shortly afterwards.

Before joining Inn Style, I was using Little Hotelier (previously SiteMinder), but the customer experience really wasn’t up to scratch. The behind-the-desk features were almost non-existent, and I was on the lookout for something much better.

What stood out about Inn Style straight away was the small team. They immediately made me feel like a valued customer rather than being part of a huge corporate business. The look and feel of the system was also exactly what I was looking for. I had spent a lot of time building our website, so finding a booking system that could integrate seamlessly and really complement the site was important to me.

What stands out for us

The flexibility of the product is one of the things I appreciate most. We have different bed types and configurations in our lodges, along with different rate types depending on those options. Inn Style gives us the flexibility to manage these variations and make everything clear to our guests when they’re booking.

The ease of use and the overall look of the booking journey are also really important. It gives guests confidence and helps them immediately trust us as a business.

Payment links are amazing, and the ability to create custom HTML emails that are automatically sent out to guests makes dealing with our 300+ bookings a year a breeze.

I’ve also been supported fantastically by the team whenever I’ve needed help. Thankfully, that’s rarely needed because of how sleek and easy the system is to use!